Privacy Policy
Techno Webs India respects your privacy. This Privacy Policy explains how personal information may be collected, used, stored, and shared through TechnoConnect, our business messaging and customer engagement platform.
1. Information We Collect
Depending on the services used, we may process:
- Business account and contact information.
- Names, phone numbers, and email addresses.
- WhatsApp messages and related messaging information.
- Customer enquiries and lead information.
- Messaging templates and campaign information.
- Technical logs needed to operate and secure the platform.
2. How We Use Information
We may use information to:
- Provide business messaging functionality.
- Send and receive authorized WhatsApp messages.
- Manage customer enquiries and communications.
- Support messaging templates and automation.
- Maintain platform security and reliability.
- Respond to support and privacy requests.
3. WhatsApp Business Platform
TechnoConnect integrates with the official Meta WhatsApp Business Platform APIs. Messaging functionality is subject to applicable Meta and WhatsApp terms and policies.
Businesses using TechnoConnect are responsible for obtaining appropriate permissions and consent before sending messages to their customers.
4. Service Providers
We may use authorized hosting, infrastructure, and technology providers to operate the platform. Where AI-assisted functionality is enabled, relevant conversation information may be processed by the AI service provider to deliver that feature.
Such processing should be limited to what is necessary for the applicable service and subject to appropriate contractual and security safeguards.
5. Information Security
We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, or loss.
6. Data Retention
Personal information is retained only for as long as reasonably necessary for service delivery, applicable business purposes, and legal obligations. Retention periods may depend on the type of information and the services being used.
7. Data Deletion Requests
You may request deletion of applicable personal information by following our Data Deletion Instructions.
8. Your Privacy Rights
Subject to applicable laws, individuals may have rights to request access, correction, or deletion of their personal information. Requests may require verification of identity and authorization.
9. Changes to This Policy
We may update this Privacy Policy as our services or legal requirements change. Updates will be published on this page.
10. Contact Information
Techno Webs India
Navi Mumbai, Maharashtra, India
Email:
info@technowebsindia.com
Website:
technowebsindia.com