Terms & Conditions
These Terms & Conditions govern your access to and use of TechnoConnect, a business messaging and customer engagement platform operated by Techno Webs India. By creating an account or using the platform you agree to these terms.
1. The Service
TechnoConnect lets businesses connect their own WhatsApp Business Account through the official Meta WhatsApp Business Platform, manage contacts, create message templates, send campaigns, and handle customer conversations in a shared inbox.
2. Your Account
- You must provide accurate business and contact details and keep them up to date.
- You are responsible for keeping your login credentials confidential and for all activity under your account.
- You must tell us promptly if you suspect unauthorised use of your account.
3. WhatsApp and Meta Requirements
Your use of WhatsApp messaging through TechnoConnect is also subject to Meta’s WhatsApp Business terms, messaging and commerce policies. You are responsible for:
- obtaining valid opt-in consent from every person you message;
- using only message templates that comply with Meta’s policies;
- honouring opt-out requests; and
- keeping your WhatsApp Business Account in good standing.
Meta may approve, reject, limit or suspend templates, phone numbers and accounts at its discretion. We do not control those decisions.
4. Acceptable Use
You must not use TechnoConnect to:
- send spam, unsolicited bulk messages or messages without consent;
- send unlawful, misleading, abusive, harassing or fraudulent content;
- send content that infringes the rights of others or violates Meta’s policies;
- attempt to access another customer’s data, probe or disrupt the platform, or bypass its security; or
- resell or sub-license the service without our written permission.
We may suspend or restrict an account that breaches these rules or puts the platform or other customers at risk.
5. Your Data
You own the contacts, messages, media and other content you bring to TechnoConnect. Each customer’s data is kept separate from other customers’ data. You are responsible for having the right to use and send the data you upload. Our handling of personal information is described in our Privacy Policy.
6. Fees and Payment
- Paid plans, their prices and durations are shown on the platform. Prices are in Indian rupees.
- Charges made by Meta for WhatsApp messages are separate from our fees and are billed by Meta to your own WhatsApp Business Account.
- Taxes, where applicable, are in addition to the stated price.
- Unless stated otherwise at purchase, fees already paid for a plan period are not refundable.
7. Availability and Changes
We work to keep the service available but do not guarantee uninterrupted operation. The service depends on third-party platforms such as Meta’s WhatsApp Business Platform, whose availability and rules are outside our control. We may improve, change or discontinue features, and we will give reasonable notice of material changes where practical.
8. Intellectual Property
TechnoConnect, its software, design and branding belong to Techno Webs India. These terms give you a limited, non-exclusive, non-transferable right to use the service for your own business while your account is active.
9. Suspension and Termination
You may stop using the service at any time. We may suspend or terminate your access if you breach these terms, if required by law or by Meta, or if your account stays unpaid after the plan period ends. On termination we handle your data as described in our Privacy Policy and Data Deletion instructions.
10. Disclaimer and Limitation of Liability
The service is provided “as is” and “as available”. To the extent permitted by law, Techno Webs India is not liable for indirect or consequential loss, loss of profit or business, or loss caused by actions of Meta or other third parties. Our total liability for any claim relating to the service is limited to the fees you paid to us for the service in the three months before the claim arose.
11. Changes to These Terms
We may update these terms from time to time. Updates are published on this page with a new “last updated” date. Continued use of the service after an update means you accept the revised terms.
12. Governing Law
These terms are governed by the laws of India. Courts at Navi Mumbai, Maharashtra have jurisdiction over any dispute arising from them.
13. Contact Information
Techno Webs India
Navi Mumbai, Maharashtra, India
Email: info@technowebsindia.com
Website: technowebsindia.com